Our Policies & Procedures

Appointments
To schedule an appointment or to ask questions about Cultura services, call (202) 237-9292 or send a fax to (202) 237-8229. You can also email us at info@culturamed.com. The office is open M-T 10-7, Friday 10 - 6 & Sat 9-5. We recommend that appointments be made as far in advance as possible to give you the greatest opportunity to get an appointment that best fits your schedule.

Cancellation Policy
Our specialists' time is just as valuable as yours and we do our utmost to respect your time. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled time. We reserve the right to charge a fee for appointments not cancelled with ample notice. If you find that you are running more than 15 minutes late for an appointment, we ask that you reschedule so that we may be on time for our next appointment

Payment
We accept all major credit cards, debit cards, personal checks, and cash.

Insurance
The doctors do not participate with any insurance carriers. Most cosmetic procedures, including laser surgery, are not considered to be medically necessary by insurance carriers and charges will be payable at the time of each treatment visit. The patient is liable for all charges. Procedures that are approved by your insurance carrier may receive some coverage under your insurance benefits. In these cases, you can file an insurance claim yourself. Cultura can only provide you with a receipt to include with your claim submission. If your insurance carrier is willing to reimburse you, those funds will be sent directly to you.

Gift Certificate Policy
Gift Certificates are available in any amount and can be purchased by phone or in-store. Gift certificates can be redeemed towards any Cultura service, merchandise, or applied as gratuities. Certificates are nonrefundable and valid for 12 months from the date of purchase, unless otherwise specified. Please remember to place your gift certificate in a safe keeping place, as Cultura is not responsible for lost, stolen, damaged, or misplaced certificates.

Etiquette & Courtesy
In consideration of all guests, we ask that you either turn off pagers and cell phones or use the vibrate setting when you are visiting Cultura.

We love children too, but it is important that they are supervised at all times when in our center.